General Terms and Conditions

General Terms and Conditions - Lniya Selflove Club

1. General

These terms and conditions apply to all products and services offered by Lniya Selflove Club. By placing an order, you agree to these terms and conditions.

2. Orders

Orders are placed via our website. An order is only final after you have received a confirmation. We reserve the right to cancel an order if the product is not available.

3. Prices and Payments

All prices include VAT. Payment can be made via the offered payment methods, such as credit card, iDEAL or Klarna. Any additional costs, such as shipping costs, will be stated during the checkout process.

4. Delivery

We aim to deliver orders within the stated delivery time. Delays will be reported to the customer as soon as possible. We are not liable for delays beyond our control.

5. Returns and Exchanges

You have the right to return products within 30 days of receipt, provided they are unused and in their original packaging. The costs for return shipping are at your own expense, unless the product is defective or concerns an incorrect delivery.

6. Warranty

We offer a 1 year warranty on our products. This warranty covers manufacturing defects, but does not apply to damage caused by improper use.

7. Liability

We are not liable for indirect or consequential damages, unless such damage is the result of intent or gross negligence on our part.

8. Complaints

For complaints you can contact our customer service via the web form. We aim to provide a solution within 14 days.

9. Applicable law

These terms and conditions are governed by Dutch law. Any disputes will be submitted to the competent court in the Netherlands.